Privacy policy
Effective date: October 21, 2026
Ace Chimney Systems Ltd ("Ace", "we", "us" or "our") respects your privacy. This policy explains what personal information we collect through this website, how we use it, and the choices you have.
Information we collect
We only collect personal information you choose to give us, through:
- Our estimate form: your name, phone number, email address, property address (optional), the service you need, and details about the job.
- Ace Assistant, our website chat: the messages you send to the chat and, if you use its contact form, your name, email address, phone number (optional), the type of request, and a description of what you need.
Our website and hosting providers may also log standard technical information (such as IP address, browser type and pages visited) for security and performance. We do not use this to identify you personally.
How we use your information
- To respond to your question and provide an estimate.
- To review and improve the accuracy of Ace Assistant's answers.
- To keep our website secure and working properly.
We do not add you to a mailing list, and we do not sell or rent your personal information to anyone.
Service providers we use
These services help run our website and chat. Each handles data on our behalf under its own privacy and security practices:
- Cloudflare: processes chat messages (through Cloudflare Workers AI) to generate replies, and stores a copy of each chat conversation (through Cloudflare KV) so we can review and improve Ace Assistant.
- Web3Forms: delivers estimate form and chat contact form submissions to our email inbox.
- Our web host: serves the pages of this website.
Cookies and tracking
We do not use cookies or tracking for advertising or analytics. A random, non-identifying session code is kept in your browser while you visit so your chat conversation can be matched to its stored copy. It is not a cookie, and it is cleared when you close the tab.
How long we keep it
Chat conversations are stored for up to 90 days and then deleted automatically. Estimate requests and chat contact submissions are kept as long as we need them to respond to you and do the work, or as required by law.
Your rights
Under Canadian privacy law (PIPEDA), you can ask to see the personal information we hold about you and ask us to correct or delete it, subject to our legal and business requirements. To make a request, contact us using the details below.
Children's privacy
This website is meant for homeowners and businesses and is not directed at children. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The effective date above shows the latest version.
Contact us
Ace Chimney Systems Ltd
PO Box 8941, Halifax, NS B3K 5M6
Email: acechimneysystems@gmail.com
Phone (call or text): 902-830-3881